Friday, April 30, 2010

I may be interested in this again.

Amy asked:
Hi! I have an unrealated question for you! I am a consultant and have been working on some pages in an album using the Discover Baby predesigned pages. In my album, pages 1-4 appear, but the rest of the pages are all white/blank. When I try to "add a page", it gives me an error message of "bad data"? I have gone in and looked at my content and it appears there, showing all pages, and the content box is open. Any idea why this is happening to me and how I can fix it?
Just in case you get ahead of me and not read to the end before you save your work : ) I suggest you do that first.
The first thought that comes to mind is that you may need to download or reinstall your kit and unlock it again. I think an interruption could have caused an incomplete installation. My suggestion would be to save pages as before you do this so that you have the pages you are working on should they be affected. I haven't ever had to uninstall a kit. I may look into that a bit further.  Anyone with better answers, I will be glad to pass on the info.


Thursday, April 29, 2010

Computer Down

Karen asked a question:
I have a 2yo computer and recently upgraded to SBC 3 and MM3. My computer has since stopped printing to my photoprinter, and when I tried to fix it, it completely crashed. I use Vista and wonder if it is SBC3 and MM3 that are causing my problems. Should I move these to a newer computer? Has anyone else had this problem?

Dear Karen,

I know that MM3 and SBC3 use a lot of memory and could be taxing your computer.Vista is also a memory hog. Loading a lot of content to SBC is rough on the computer as well. I am not sure if they could be the cause of complete crash. There have been some insidious viruses transmitted lately through other means and a few people I know have been unwittingly affected by these.

If you tried reinstalling your printer and remembered to choose that printer when dialog box appears( I have been guilty of this myself). Then I am unable to be of much help personally. Unless of course you just need some faceless blogger to give you permission to buy yourself a new computer (I don't subsidize this kind of purchase myself, of course.)

MM3 has updates that could be necessary for restoring function to your beloved friend. In the technical realm I am less than an expert and Creative Memories does have nice talented people on the other end of the phone lines. I suggest you call them, Update Virus Protection and look into removing spyware and temp files.

Anyone with more help for Karen, I will be glad to pass on any info. I have been experiencing trouble of my own with the upgrades and fear that is what has created this lack of interest in working with it for y'all's benefit. Sorry, maybe my gumption is coming back. I did do a gorgeous macro pic and applied a mask to it the other day. I think I will add it here for my own amusement. :)